My Facebook business account was hacked on 12th July 2022, hackers posted sexual content with my meta business account. Early in the morning on 13th July 2022, I realized my Facebook was disabled, and also noticed that I would have to request review within 30 days, therefore I immediately requested review, and waited for Facebook (Meta) to reply.
Hackers removed me and my business partner as an admin of several business accounts, added themselves as admin, and started creating Facebook ads.
My ads account got charged, and I could not get in touch with any customer service representatives.
My business partner used his own account to seek help, customer service requested a document of detailed incident descriptions, identity proof and ownership evidence of the corresponding business accounts. All of the above documents were provided to Facebook customer service on 14th July, 2022.
After that, Facebook refunded the ad costs, and added my business partner to two of our business accounts.
但由於已「要求審查」﹐每當我再按下”help”﹐只有”change language”和”log out”的選項。
My business partner asked about my Facebook account (https://www.facebook.com/cherryhahaha) again, and customer service replied that I had to contact Facebook help with my own Facebook account. My Facebook account only showed “review requested”, and whenever I clicked “help”, there were only options of “change language” and “log out”. Customer service replied I could only wait.
I have been checking everyday, and no matter what link I clicked, it jumped back to the “review requested” page. While review in process, hackers still creating sexual or illegals ads with my business account.
(Implicit inappropriate content, NOT CREATED BY ME!)
The hackers’ action were damaging my reputation! I even received enquiry emails with regards to the prohibited drugs.
And there were constantly people from Vietnam and Philippines join my Facebook Page (https://www.facebook.com/cherryfunghk) as admins.
I was totally helpless, and I could not do anything AT ALL!
My business partner once again contacted Facebook with his account, and they still replied that I had to contact Facebook (Meta) with my own account.
但我的帳號可以只停留於「要求審查」畫面﹐按下”help”﹐亦只有”change language”和”log out”的選項﹐根本完全無法聯絡真人客服。
The following page is the only thing I saw, and whenever I chose “Help”, I had only two options of either to “change language” or “log out”, and there is not any other method to get in touch with customer service representatives.
My account was disable, how could I possibly use my own account to contact Facebook Help?
The next few days, I received numerous email from Facebook, asking me to change password for security purposes.
I followed the instructions, and still stayed in the “review requested” page.
Once again asked my business partner to contact customer service, and I received the same answer – Please wait patiently!
I understand that Facebook received a lot of similar issues everyday, and decided to wait for the decision.
Until today, on 15th August 2022, my account has been disabled.
And the decision cannot be reviewed because too much time has passed???? Wtf????
以個人Facebook臉書帳號 https://www.facebook.com/cherryhahaha 的層面上﹐我的Facebook有著接近20年的珍貴回憶。
With regards to my personal Facebook account, there were nearly 20 years of precious memories.
Some about my personal life and work life, and some memories that I shared with people who already passed away.
而工作的層面上﹐個人的Facebook專頁 (Cherry Fung 馮凱淇) https://www.facebook.com/cherryfunghk 亦同樣地經營了10年﹐被駭客發佈色情廣告﹐嚴重影響聲譽後被關閉﹐現在化為烏有了。
Business-wise, I have been building up my personal Facebook business page (https://www.facebook.com/cherryfunghk) for over 10 years, the page was disabled and gone after hackers posted sexual content and ads which seriously damage my reputation.
這次的Facebook Meta Business 帳號被盜的經歷非常不愉快。
我認為對於Facebook (Meta) 這大公司來說﹐事件處理方式完全無法接受！
This is such a disgraceful experience with Facebook Meta for Business!
Since the incident happened, I have no way to get in touch with real customer service!
For a big company like Facebook (Meta), how they resolve the case is totally unacceptable.
My birthday is few more days to go, what a great birthday present from Facebook!
Decided to give up on my old accounts and started up new one. New account is disabled on the first day!! What does this mean?
新的Facebook帳號已完成審查﹐可使用了。但仍然為失去經營多年的Facebook個人專頁 (https://www.facebook.com/cherryfunghk) 和個人Facebook的珍貴回憶而失望。
New Facebook account is working now. Still devastated for losing my personal Facebook account that’s full of memories, and my Facebook page https://www.facebook.com/cherryfunghk which I have managed since 2013 or even earlier.