這次的Facebook Meta Business 帳號被盜的經歷非常不愉快。
我認為對於Facebook (Meta) 這大公司來說﹐事件處理方式完全無法接受！
This is such a disgraceful experience with Facebook Meta for Business!
Since the incident happened, I have no way to get in touch with real customer service!
For a big company like Facebook (Meta), how they resolve the case is totally unacceptable.
My Facebook business account was hacked on 12th July 2022, hackers posted sexual content with my meta business account. Early in the morning on 13th July 2022, I realized my Facebook was disabled, and also noticed that I would have to request review within 30 days, therefore I immediately requested review, and waited for Facebook (Meta) to reply.
Hackers removed me and my business partner as an admin of several business accounts, added themselves as admin, and started creating Facebook ads. My ads account got charged, and I could not get in touch with any customer service representatives.
My business partner used his own account to seek help, customer service requested a document of detailed incident descriptions, identity proof and ownership evidence of the corresponding business accounts. All of the above documents were provided to Facebook customer service on 14th July, 2022.
After that, Facebook refunded the ad costs, and added my business partner to two of our business accounts.
My business partner asked about my Facebook account (https://www.facebook.com/cherryhahaha) again, and customer service replied that I had to contact Facebook help with my own Facebook account. My Facebook account only showed “review requested”, and whenever I clicked “help”, there were only options of “change language” and “log out”. Customer service replied I could only wait.
I have been checking everyday, and no matter what link I clicked, it jumped back to the “review requested” page. While review in process, hackers still creating sexual or illegals ads with my business account. (Implicit inappropriate content, NOT CREATED BY ME!)
The hackers’ action were damaging my reputation! I even received enquiry emails with regards to the prohibited drugs. And there were constantly people from Vietnam and Philippines join my Facebook Page (https://www.facebook.com/cherryfunghk) as admins.
I was totally helpless, and I could not do anything AT ALL! My business partner once again contacted Facebook with his account, and they still replied that I had to contact Facebook (Meta) with my own account.
The following page is the only thing I saw, and whenever I chose “Help”, I had only two options of either to “change language” or “log out”, and there is not any other method to get in touch with customer service representatives. My account was disable, how could I possibly use my own account to contact Facebook Help?
接下來的幾天﹐收到數次臉書Facebook更改密碼指示。 The next few days, I received numerous email from Facebook, asking me to change password for security purposes.
I understand that Facebook received a lot of similar issues everyday, and decided to wait for the decision. Until today, on 15th August 2022, my account has been disabled. And the decision cannot be reviewed because too much time has passed???? Wtf????
With regards to my personal Facebook account, there were nearly 20 years of precious memories. Some about my personal life and work life, and some memories that I shared with people who already passed away.
Business-wise, I have been building up my personal Facebook business page (https://www.facebook.com/cherryfunghk) for over 10 years, the page was disabled and gone after hackers posted sexual content and ads which seriously damage my reputation.
這次的Facebook Meta Business 帳號被盜的經歷非常不愉快。 發生問題至今亦完全無法聯絡到真人客服。 我認為對於Facebook (Meta) 這大公司來說﹐事件處理方式完全無法接受！
This is such a disgraceful experience with Facebook Meta for Business! Since the incident happened, I have no way to get in touch with real customer service! For a big company like Facebook (Meta), how they resolve the case is totally unacceptable.
還有幾天過生日﹐這是Facebook給我最大的生日禮物嗎？ My birthday is few more days to go, what a great birthday present from Facebook!
決定放棄舊帳號重新來過﹐新帳號申請首日就被封鎖！是什麼意思？ Decided to give up on my old accounts and started up new one. New account is disabled on the first day!! What does this mean?
New Facebook account is working now. Still devastated for losing my personal Facebook account that’s full of memories, and my Facebook page https://www.facebook.com/cherryfunghk which I have managed since 2013 or even earlier.